Effective Date: [10/03/2025]
Contact Email: info@rightpointusa.com

At Right Point USA, we are committed to providing reliable, timely, and friendly support to ensure your shopping experience is simple and stress-free. This Support Policy outlines how you can reach us, what to expect, and how we handle inquiries.

1. Information We Collect

a. Information You Provide to Us:

• Name, email address, phone number, billing and shipping address

• Payment details (processed securely by third-party providers; we do not store full payment card numbers)

• Account login details (if you create an account)

b. Information We Collect Automatically:

• IP address, device type, browser type, operating system

• Pages visited, time spent, and navigation patterns

• Cookies and similar technologies (see our Cookies Policy)

c. Information from Third Parties:

• Payment processors, shipping carriers, or marketing partners may provide information necessary to complete your order or improve your experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about purchases, promotions, or updates

• Improve our website functionality and shopping experience

• Detect and prevent fraud or unauthorized transactions

• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers (shipping carriers, payment processors, IT support)

• Marketing Partners (only if you opt in to receive promotional emails)

• Legal Authorities (if required to comply with law or protect our rights)

4. Data Retention

We retain your personal data only as long as necessary for business, tax, or legal reasons. Once no longer needed, it will be securely deleted or anonymized.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt out of marketing communications

• Manage or disable cookies

• File a complaint with your local data protection authority

To exercise your rights, contact us at info@rightpointusa.com

6. Security

We use industry-standard measures to protect your information, including encryption and secure servers. However, no online system can guarantee 100% security, and you share information at your own risk.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from them. If we discover data from a child under 13, we will delete it immediately.

8. International Users

If you access our website from outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ. By using our website, you consent to this transfer.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

At Right Point USA, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop on RightPointUSA.com. By using our website, you agree to the practices described below.

info@rightpointusa.com