Effective Date: [10/03/2025]
Contact Email: info@rightpointusa.com

At Right Point USA, we are committed to providing reliable, timely, and friendly support to ensure your shopping experience is simple and stress-free. This Support Policy outlines how you can reach us, what to expect, and how we handle inquiries.

1. Support Channels

You can reach our Customer Support Team through the following methods:

• Email: info@rightpointusa.com

• Support Form: Available on the Contact Us page of our website

• Returns & Orders: Managed through our Returns Portal and Order Tracking system

2. Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM (EST)

• Saturday: 10:00 AM – 4:00 PM (EST)

• Sunday & Holidays: Closed

3. Response Times

• General inquiries: Within 24–48 hours

• Order status questions: Within 24 hours

• Return/refund requests: Processed within 5–7 business days after receiving the returned item

• Urgent issues (damaged or incorrect orders): Prioritized immediately

4. What We Can Help With

Our support team is here to assist with:

• Questions about products, categories, and availability

• Order tracking and shipping updates

• Returns, refunds, and exchanges

• Payment and checkout issues

• Warranty and defective product claims

• General website help and account support

5. Customer Responsibilities

To help us serve you better, please:

• Provide your order number when contacting us about a purchase

• Include as much detail as possible about your issue

• Check your spam/junk folder if you haven’t received a reply within our response window

6. Escalation Process

If you are not satisfied with the resolution provided by our support team, you may request an escalation. A senior support specialist will review your case and respond within 3 business days.

7. Policy Updates

We may update this Support Policy to reflect changes in our operations or improvements to our customer service. Updates will be posted on this page.